Terms of service

Terms of Service

Welcome to VitalZenix. These Terms of Service ("Terms") govern your access to and use of the VitalZenix website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account credentials.
You accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activities.

2. Products and Services

VitalZenix offers health, wellness, nutritional supplements, vitamins, fitness accessories, gym equipment, and related products.

We strive to ensure that all product information, specifications, and images are accurate. However:

Product colors may vary slightly depending on your device.
Packaging may change from time to time.
Minor differences between images and the actual product may occur.

We reserve the right to discontinue or modify products at any time without prior notice.

3. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
Applicable taxes and shipping charges will be calculated during checkout.
Payment must be completed before an order is processed.
We accept payment through secure third-party payment gateways.

If a pricing error occurs due to a technical or human mistake, we reserve the right to cancel the affected order and issue a full refund if payment has already been made.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Cancel orders suspected of fraud or unauthorized activity.
Limit purchase quantities.
Refuse service where necessary.

If your order is cancelled after payment, any eligible refund will be processed through the original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders as quickly as possible.

Estimated delivery times are provided for convenience and may vary due to:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Events beyond our reasonable control

Risk of loss and ownership of products pass to the customer upon successful delivery.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Generally:

Return requests must be made within the applicable return period.
Products must be unused, unopened (where applicable), and returned in their original packaging unless the item is defective or damaged.
Refunds are processed after inspection and approval.
Shipping charges may be non-refundable unless required by law or due to our error.

Certain products, including opened consumable supplements, personal care items, or hygiene-sensitive products, may not be eligible for return unless they arrive damaged, defective, or incorrect.

7. Customer Responsibilities

Customers agree to:

Provide accurate order and shipping information.
Ensure someone is available to receive deliveries.
Use products according to the manufacturer's instructions.
Consult a qualified healthcare professional before using supplements if pregnant, nursing, taking medication, or managing a medical condition.

VitalZenix does not provide medical advice, diagnosis, or treatment through its website.

8. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or code.
Interfere with the website's operation or security.
Violate intellectual property rights.
Submit false or misleading information.
Engage in fraudulent transactions.
Copy, reproduce, or distribute website content without prior written permission.

Violation of these Terms may result in suspension of access and legal action where appropriate.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Graphics
Product images
Text
Icons
Designs
Website layout

is the property of VitalZenix or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable law, VitalZenix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of or inability to use the website.
Delayed or failed deliveries due to circumstances beyond our reasonable control.
Temporary interruptions, technical issues, or website downtime.
Reliance on product information beyond its intended purpose.

Our total liability for any claim related to a purchase shall not exceed the amount paid by you for the relevant product.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated Terms will be posted on this page with a revised Effective Date. Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in India, unless otherwise required by applicable law.